This unit is externally assessed.

In this Information Age computers and communications technology provide many of us with access to vast quantities of information. As ICT users, we need to make judgements about sources and accuracy of information and be able to select and manipulate information to support sound decision making.

People who work at the tasks of developing or using knowledge are known as knowledge workers — in the world of ICT this includes programmers, systems analysts, technical writers and — most importantly — users. In other words, you are a knowledge worker! Knowledge workers are discerning consumers of information. They have the information-handling skills to turn information into knowledge.

In this unit you will learn about making informed decisions using the knowledge available to you. As you already know, not all information is current or accurate. You will learn how to select your sources and decide on how much credence you can place in them. You will learn that there are often many factors to consider when making a decision and that part of the process is to identify gaps in your knowledge. Decisions often have to be made within time constraints. You will learn how to manage your time effectively by prioritising tasks and setting interim deadlines.

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